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francisco l.

  • 1 Review
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Experience: Computers & Technology

Member since December 2012

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1 Review by francisco

12/29/12

HORRIBLE i got a "three day trial" and after they told me they couldn't do the task, never bothered to respond. I used another service (pepper VA) and they did it in an hour.

Note, they don't tell you where they are located, their number doesn't work, and they use fake names.

Here's a transcript:

15:14:31 Thank you for contacting us. An operator will be with you shortly...
15:14:31 Visitor: hi, this is [] again, still no update on my report
15:15:32 Operator Richard joined the chat
15:17:32 Richard: we have informed the manager and he will get back with you.
15:17:52 Visitor: how long ago was that?
15:18:04 Visitor: what is your manager's email address?
15:19:59 Richard: I have just checked and Sid has send you an email response to your request
15:20:08 Visitor: he said he couldn't do it
15:20:12 Visitor: what is your manager's addrss?
15:21:17 Richard: *******@rentasmile.com
15:21:29 Visitor: what is your company's phone number?
15:22:02 Richard: The number is given in the website. *******189
15:22:08 Visitor: that number is dead
15:22:11 Visitor: it doesn't ring
15:22:15 Visitor: can you haveyour manager call me
15:22:49 Richard: ok I will pass on the request to the manager
15:24:47 Visitor: when will he be calling?
15:25:55 Visitor: also i just emailed Sid back with further instructions, can you confirm that he got them and that he will complete the project
15:27:34 Visitor: hello?
15:27:45 Richard: I have informed the manager and he will call you.
15:28:18 Richard: Yes he has received the email
15:28:29 Visitor: And is he working on the request?
15:28:45 Visitor: I don't have time to make sure that he actually does the report I asked him to
15:29:08 Visitor: I literally asked for his assistance more than 24 hours ago and he still hasn't sent me anything
15:30:17 Richard: Sid will send a response to the request
15:30:26 Visitor: when?
15:30:41 Visitor: also, where is Clark based and where is Sid based?
15:32:16 Richard: Currently he is on another task and will get back to you.
15:33:08 Visitor: Please answer these questions: a.) when is the manager calling me, b.) where is Clark based, c.) where is Sid based
15:35:11 Richard: The manager will call you now
15:37:09 Visitor: And these: b.) where is Clark based, c.) where is Sid based
15:37:17 Visitor: Also my phone is not ringing, are you sure he is calling
15:37:42 Richard: we are calling you on the number that you have provided
15:38:00 Visitor: b.) where is Clark based, c.) where is Sid based
15:38:09 Richard: []
15:38:38 Visitor: call this number as i'm traveling: []
15:40:17 Richard: We will not be able to call you on this number. We can call you only on the number you have provided in your account
15:40:25 Visitor: why?
15:40:35 Visitor: why?
15:41:50 Richard: on the free-trial We call the customer only on the number provided in his account
15:41:58 Visitor: that is absurd
15:42:08 Visitor: OK, give me your direct number, I will call you
15:42:23 Visitor: (not the US number as it doesn't work)
15:42:56 Richard: I do not have any direct number since I am on chat
15:43:08 Visitor: your manager's number
15:43:19 Visitor: if he can't call me, then can your manager email me?
15:43:33 Richard: yes he will email you
15:43:38 Visitor: when?
15:43:44 Visitor: what is his number?
15:43:51 Richard: by end of the day
15:44:03 Visitor: it is end of day
15:44:11 Visitor: what is his number, then
15:45:31 Richard: I will not be able to give the direct number of the manager without his approval.
15:45:37 Visitor: can you ask him for approval
15:45:41 Visitor: or have him call my cell
15:46:03 Richard: Ok I will forward the request to the manager
15:46:17 Visitor: where is the manager based?
15:48:30 Richard: The manager will give you all the answers within a couple of hours
15:48:39 Visitor: where is the manager based?
15:50:54 Visitor: hello?
15:53:54 Visitor: are you still there?__

16:05:31 Thank you for contacting us. An operator will be with you shortly...
16:05:37 Operator Gary joined the chat
16:05:57 Visitor: Gary, please have your manager call me
16:06:06 Gary: who are you
16:06:37 Visitor :[ ]
16:06:38 Visitor: []
16:06:44 Gary: regarding?
16:06:59 Visitor: a task I sent to Sid.
16:07:03 Visitor: he keeps on saying he can't do it
16:07:16 Visitor: i literally had to do half of it for him
16:07:18 Gary: ok, i will send your info to sid
16:07:27 Visitor: Not to sid, to your manager
16:07:31 Visitor: i want your manager to call me now
16:07:36 Visitor: your 210 number doesn't work
16:07:46 Gary: i will forward your request to him
16:07:53 Visitor: please ask him to call now
16:07:56 Visitor: when will he call back?
16:08:03 Gary: i will forward ur request
16:08:18 Visitor: when will he call me?
16:08:24 Gary: i will forward ur request
16:08:36 Visitor: look, i'm going to be honest, i'm a trial customer, and our newspaper is doing a review on VA's.
16:08:44 Gary: ok
16:08:49 Visitor: this gives a really, really bad impression of your service
16:08:53 Gary: ok
16:09:01 Visitor: for example, this transcript will be a part of the online review.
16:09:05 Gary: ok
16:09:09 Visitor: now, please tell me, when is he going to respond
16:09:13 Gary: i will forward ur request
16:09:18 Visitor: when is he going to respond?
16:09:23 Gary: i will forward ur request
16:09:31 Visitor: where is he based?
16:09:35 Gary: i will forward ur request
16:09:40 Visitor: where is he based?
16:09:43 Gary: i will forward ur request
16:09:53 Visitor: where is he based?
16:09:57 Gary: i will forward ur request
16:10:00 Visitor: where is he based?
16:10:04 Gary: i will forward ur request
16:10:13 Visitor: haha you guys are a really bad service.
16:10:18 Gary: ok
16:10:20 Visitor: what is his number?
16:10:26 Gary: i will forward ur request
16:10:33 Visitor: what do you mean?
16:10:38 Gary: i will forward ur request
16:10:42 Visitor: huh?
16:10:46 Gary: ok
16:10:51 Visitor: i don't understand
16:10:55 Gary: ok

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