Francine B.

I booked a flight through a Canadian website (BCAA) and after purchasing, saw right away there was an error, the return date was Aug 6th instead of Aug 7th. I called customer service immediately, minutes after my purchase. I was connected to 'Priceline' (buyer beware! Don't use the BCAA website to purchase a ticket because it is actually Priceline) I didn't get any discount on my ticket compared to buying direct from Westjet, which I will make sure I do in the future. Priceline customer service wanted $100+30 USD to change my date, but, if you are an American, you can change the ticket free of charge within 15 minutes of purchase. I complained to BCAA, they connected me to Priceline who then said they would change the ticket for $30+$20 USD. It took my entire lunch hour on the phone and I still didn't get the ticket changed. I called back the next day and Priceline now wants $160 + $30+$20 +cost of ticket difference, absolutely a rip-off on a $250 airline ticket. Don't use Priceline, there is no price reduction, only price increase over the cost of buying directly from the airline. There is only disadvantages to the customer who buys through Priceline. Scam company.