Frances p.

An exemplary example of a horrible customer service experience. Every company has a bad apple... but usually you can bypass the intellectually-challenged agent to speak to a superior who can assist in solving your problem. Not so with Citicards. The financial institution credited my Electronic payment (made in same format for at least 11 consecutive months prior) to the WRONG account. When I called to speak to customer service to straighten out the issue, I wasted 30 plus minutes of my life speaking to an ineffective and incapable agent who could not resolve my problem nor allow me to speak to his supervisor because "he was my supervisor". Instead of banging my head against the wall by continuing to speak to the agent, I gave up and will have to start from scratch again with a new call. Unfortunately, I was not able to file a complaint on this "supervisor" since I was prohibited from speaking to his "supervisor", "boss", " superior" or anything else his narrow little mind could interpret to be in a position above him in his call center.