Frances P.

I ordered an item with express delivery.
I recieved the tracking number but royal mail hadn't even received the item.
I contacted company and the seller twice.
I had no response.
I left a review on trustpiolt which clearly caught their attention.
I was met with a response of delivery times, which I was fully aware of. So this proved unhelpful.
By this point the item was meant to of been delivered but royal mail still had the same message on screen.
I finally receive a message from the seller saying the item wasnt in stock, they would re stock the following day and I'll receive it 2 days after that.
The problem is I keep telling them to refund me because the item was never shipped in the first place and as a customer who read their terms and conditions should be refunded.
So that was a further 3 messages ago. And still nothing!
Now I'm taking them to Trading standards as I've screenshotted all the evidence.
The lack of customer service is disgraceful.
Please avoid this company at all costs!
Scam site!