francesca t.

After using my lovely Ralph Lauren bag for a whole 6 weeks the stitching came loose resulting in a giant hole in the side of my bag. I sent this back to HOF which they then kindly re sent the same dam bag back with the same dam hole in it! Apparently this is deemed wear and tear (obviously because I carry bricks around in it! NOT lol) this is clearly a manufacturing fault which they deny. Therefore I am stuck with an item that I cannot use as they state they're manufacturing department cannot overturn this decision. Customer services are rude and an embarrassment to HOF! I would therefore suggest anyone purchasing a Ralph Lauren handbag to think very carefully as neither HOF or Ralph Lauren direct will help to address any potential issues.