Francesca S.

Ive been a long time user of Dolls Kill. About 3 years I think. Only recently did I have an issue with an order where it did not arrive. I live in New Zealand and things take usually about 4-6 weeks to arrive from Dolls Kill, I had been waiting for about 8. This was my first ever problem with the site and as soon as I realised I contacted Dolls Kill about it. There were a few issues with communication to begin with ie. I hadnt heard anything from Dolls Kill until I emailed a company that sells through them about my problem. After that Dolls Kill was very helpful and understanding. My order was lost as far as I could see and the courier company was not being any help at all. Dolls Kill re-sent my order for free and have credited me anything that was sold out! So 4/5 (not quite 5/5 because of the lack of response to start with). Me using Dolls Kill for as long as I have is what kept me from giving up. I love this website and I was not going to let one delivery ruin that for me. Im very happy and excited for my order! Thank you Dolls Kill for being so kind and helpful!