Terrible experience. Order made 7/3/11 today it's 8/22/11 and my order hasn't been sent yet. I've sent at least 10emails to the support service, they say that"part of the order is out of stock so this is holding the full order". Well, I decided to cancel this part "out of stock",(so the never ending order could be sent right? Wrong!) another e-mail, but NO ANSWERS, NO NEWS. I'm really fed up. I'VE NEVER NEVER BEEN TREATED SO BADLY by buying on line. Not only I'll never buy there again, but I will also warn other customers not to fall into the trap of low prices free shipping as I did... just look at the result!