francesca h.

A year ago we bought a Samsung refrigerator from Home Depot in Ontario, CA. A year later, it buzzes like a wrong answer on a game show. It does it 24 hours a day and the worst in the middle of the night and loud. Trying to get Samsung to come out too a week. Their service person said I needed to record the buzz. You try running for your phone in the middle of the night or across the house because the buzz is only seconds but long enough to make your life hell. So they schedule another person to come out. Its' already a week with this. We are ready for this appointment when that tech calls and says he's too busy and can't come out for another week! 6 calls to Samsung, demanded a supervisor but she had no idea what a buzzer was. It was almost comical. So I decide to call Home Depot. Yeah they have what they call Customer Care. He listened to the whole story and came back on the phone and told me nothing they could do. The worst part is I bought two of these fridges, one for me and one for my daughter because they were on sale. So here I am. This noise box. Waiting now another week for him to come out and tell me he needs to hear the buzz. Then he needs to live in my house. Samsung needs to replace this refrigerator. Maybe I will edit my review when a decision is made about this but one thing for sure, I sure wish I had purchased a Whirlpool.