I ordered flowers for my daughter and paid the extra to have them there by 12:00pm. I called them several times and not only did I have to wait on hold for a long time, I was disconnected several times. When I finally got through to someone he put me on hold to call the florist who could not even give me an answer of what time they would be there. All they could offer me was the $4.99 back. I explained my daughter was leaving earlier hence the reason I paid for this service. I didn't want the money back I wanted the flowers delivered. Nobody apologized and still did not get them when I was supposed to. I will never order from here again.