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I bought my HP laptop at Best Buy. After a few days from purchasing it, the left mouse button stopped working. So I contacted HP guarantee though customer support to get the laptop repaired. After spending over an hour on the chat, the person on the other side wrote back to me saying that HP was going to bill me for the repair because it was the button, something physical. So I decided not send it for repair.
The original guarantee just expired, and HP sent me an offer to buy guarantee for +$100. Of course, I will never buy anything from HP again.
Please note that since I purchased this laptop, I have only been able to use it with an external mouse.
Fortunato F.'s review of HP earned 5 Very Helpful votes
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