The front rotor arrived warped and rather than send me a new one, they sent me a link on how to fix it. The derailleur and frame do not line up properly. The directions are outdated and refer to center pull brakes when the bikes have disk brakes. I am guessing they save on components by purchasing seconds that failed QA checks.
Note how most of the positive reviews sound like ads.
Apologies for the mis-understanding. Bikesdirect customer service is one of the best in the industry. We always offer a replacement part if a customer has a part that is beyond normal adjustment / damaged. All bike parts due to shipping and handling over many thousands of miles from overseas to one's door may require adjustments. To see nearly Sixteen Thousand real customers who are happy with Bikesdirect service - check out our Bikesdirect Facebook page :) https://www.facebook.com/bikesdirectonline/
Ford Has Earned 7 Votes
Ford P.'s review of BikesDirect earned 7 Very Helpful votes
Apologies for the mis-understanding. Bikesdirect customer service is one of the best in the industry. We always offer a replacement part if a customer has a part that is beyond normal adjustment / damaged. All bike parts due to shipping and handling over many thousands of miles from overseas to one's door may require adjustments. To see nearly Sixteen Thousand real customers who are happy with Bikesdirect service - check out our Bikesdirect Facebook page :) https://www.facebook.com/bikesdirectonline/