Florina L.

I would give this service 0 Stars if possible! When you lose a pet you go thru so much stress and you want to make sure that you can rely on services like this company promises. I submitted a lost pet alert on Saturday evening and I got an email right away saying that they are processing my request already and that to complete will take 12-24 hrs. Also they told me that I will receive an email with a login to see the progress of my request. I did not hear anything from them since that moment. Sunday evening I have seen that my post under Lost Pets was gone and did not hear anything from this company. I sent an email right away to their customer support - no response. I contacted their Support Specialist on Chat and asked what is the status - after waiting for a couple of hours, she answers and says that my request is being processed. Ok so I relayed on this information. Monday morning still feeling uneasy I call the company; I get the receptionist and I am told that nobody can provide me any status because they are in a staff meeting and I will be called back. This was at 9am. Around 12pm I called again asking what is going on. I was told that they are still in a meeting. I tried to contact the Support Specialist on Chat again and after a long wait she is telling me that my credit card was declined. Ok, total pain, my bank is very skittish about "weird" charges. I asked the person on the Chat how do I update my credit card, should I submit a new request etc. Nothing... no response. I begged her saying that I am desperate and I need to know what to do. Nothing zero response. I called again customer service this time choosing to open a request over the phone. I got a message to leave my phone number and I will be called in a few minutes. It has been 9 hrs now and no call... no email nothing. I submitted a second request on their website and besides an email telling me that they are working my request no communication again. It may work if everything is perfect but if you need customer support you are doomed. What upset me the most is that they had no consideration for the stress that you are under in those moments. Luckily my dog was found due to another company(pawboost) and he is home safe and sound. I will make sure that everybody knows including Better Business Bureau about the "amazing" experience that PetAmberAlert provides.