Florence A.

This is my honest review.
I noticed the burgundy wig being advertised. Was one of the new drops. I'm not sure if they still do that as of now. But at the time they just dropped this particular colored wig called Jessie. I was excited because the presentation looked nice, it looked so cute and I didn't own a colored wig so I was like why not purchase one from them. Because it was a new drop - there weren't any reviews for me to look at for this particular wig. Besides the model who was modeling the wig. So I bought it anyway in: 18 inches, Remi hair, I think transparent lace, 150 density and 13 x 4. Off the bat, I was a bit skeptical because you had to pay for customization. Not gonna lie I've noticed that with a lot of UK-based wig companies I don't think that's good marketing. But I just filled it out and submitted it. Now on the site it said it takes two weeks and though I do not live in the UK I expected it to have maybe three weeks max but this thing took two months to arrive. Upon receiving it, it was not it at all. The hair felt like Barbie doll hair. It was matted from the coloring. The parting space on the frontal didn't seem like it was 4 inches going back - it seemed like maybe 2 inches. I did email them about this. They told me that I should try to condition it a lot and there's nothing they can do. That advice didn't help or work. So I just left it and didn't bother anymore and gave it away. But my biggest recommendation for anyone buying a wig from them or in general - do your research make sure that what you're getting is what you're getting. Not just cause a pretty model is wearing it because you never know what it is that they are advertising. They might give them the good stuff and give you the bad stuff. The customer service was okay. But they did take their time to write back to me and keep me updated on the order. Please be careful.