I purchased these three tickets because on the website it says it is a "Home Game" for New Orleans.By following all the instruction, got three tickets.However, it turns out that the game is in KY not in New Orleans, LA.
Called the customer service, 100% sure, that is your fault. Customer services and the manager says,because it is preseason, so the buyer should know that the home game on the website does not mean it happens on Pelicans home arena, New Orleans. The the buyer has the responsibility to read all the agreement on the website.
I argued it is because of the first step on the website says this is a home game.That is why I just follow all the instructions and clicking next steps.
But they are saying that this is not a misleading information but it is a misunderstanding of the buyer. After they ignored their mistake and denied everything, they insisted it is my fault totally. So, yes, it is my fault, I should not use this website at all.
Please be very careful, you need to read all the agreement carefully, do not misunderstand any words, if you want to use this website.
Do not use the email, because there is no email replies, and calling the customer service, Oh, yeah, almost forget, do prepare some emergency medicines in case a heart attack.
It is funny when I write this review, but still think it may help somebody, because what happened to me is something that will happen to you someday, period.