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fire c.

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Total Points
86

1 Review by fire

  • Oxford Learning College

10/6/16

Ok- This is a very dopey company. It seems as tho they are asleep.

They do not update the website so the courses that are outdated or have been withdrawn are still being advertised as being available to study.

I enrolled on one of their 'withdrawn' courses which they were not aware of because after paying the fee/enrollment process, I did not receive the course login details for over a week which I thought was odd considering the course took place online so I queried them about it and the customer rep said, 'still waiting for exam board confirmation'. So i waited another week and still nothing so I sent them another email and this time response was 'we are currently looking into this and will get back asap'. And still nothing so I requested for a refund because I got fed up of the slow responses and rightly so. And then it wasn't until almost a month into my enrollment they sent me an email informing me that the course had been withdrawn and recommended me an alternative course which I'm not obliged to switch to.

This course was not available to study, it had been withdrawn and yet it was still advertised on their website which led me to enrol with them in the first place. Had this course been available to study, I would have been a month into the course instead I spent a month chasing this refund which they do not plan to refund in full (minus 20quid 'cancellation fee') but i will lodge a complaint.

What does this tell us? As course providers, it is their responsibility to keep up to date with the courses' specification such as course availability in my case, and update their website which they do not do. Hence they have wasted a over a month of my time.

Avoid at ALL costs.

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