Fiona R.

Customer service is a nightmare, avoid at all costs. They actively encourage you to shop online, don't let people browse the shops and then don't facilitate you changing your mind when you see the product which is in direct contradiction to online shopping rights. Our fridge freezer was delivered wrapped in bubble wrap and when the delivery man dropped it off we phoned back an hour after they were gone to say it was not the colour we expected but were told that because the packaging was taken away by the delivery man we couldn't return it. We were not shown a product with any packaging other than the bubble wrap but when talking to customer services I kept getting told that we have no packaging so we can't return it. The general manager of online customer services was Damien O'Neill and he was incredibly frustrating to deal with and offered nothing but a line that he repeated over and over again. There are lots of other electrical shops out there, pick any of them apart from PowerCity, most companies do a price match and there's no way the customer service could be as bad elsewhere