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Ordered a smartphone and received a poorly wrapped parcel which was collected by the receptionist as I was having a day off.
When I opened it, 2 days later, I found the box to be broken and the display of the phone to be cracked.
Opened a complain through one of the Contact Us wannabe and received no reply. Opened a second complain through another channel and received the answer that I had 3 days for reporting a DOA item, but that deadline had expired.
Tried asking them to check for my first complain but received only carbon copy emails telling that I should have repaired the phone at my expenses.
Decided deleting my account there, but it took 6 email (and I am still not really sure that my datas have been really deleted as requested).
Horrible experience, never again.
I advice anyone to keep off.
Filippo I.'s review of Banggood earned 5 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear filippo i.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team