I ordered a couple of things off of this website and I was initially a little concerned because I wanted to make sure I received the manufacturer box with my sideshow toy and most places usually find a way to screw this up. So I contacted them and the customer service was very friendly and helpful. When I received my order not only did I get the manufacturer box but it was packaged so carefully and not shipped directly in it! I will definitely be ordering from this company in the future as I fulfill my collection over time.