When Tech arrived I went with him downstairs to the laundry room and told him in great detail what the issue was and told him the error codes that I was facing. I then told him that based on the manual the error codes had something to do with a communication error between the main control board and motor control F6 E1. He told me he would perform the diagnostic, and figure out the issue and asked me to leave him alone while doing so.
After being downstairs for five minutes the technician comes back upstairs advises that the problem,word for word, was exactly as stated in the manual and exactly what I told him when he arrived. He then says that he needs to figure out where the actual issue is and he's going to have to open the machine up. He says in order to do so, that companywide, there is a $280.00 charge, and that includes labor and fixing the problem whether it includes wires, sockets etc. I was extremely hesitant stating that if job was more than this I wouldn't pursue as I would buy a new machine, he stated the machine is $1600 and urged me to proceed stating that in his experience he can usually always fix for the $280 cost but if there were extra parts I would have to pay, and told me he isn't a "magician". He stated it was a common problem where they have the parts for, and stated he remains positive, he's an "optimist". He gave me false hopes which is why I signed, he's the "expert" I must also add that my appointment window was 12-3 the technician called me and requested an earlier appointment which I agreed to, and 2 of my children under 5 were present. It was very loud, and near impossible to concentrate. I signed under duress and not with a clear mind.
I ended up signed the document. After spending 15-20 minutes downstairs "figuring" out where the problem actually Was which he should of done for the $80 diagnostic fee, he then comes upstairs and tells me that I have a total of 4 issues. He claims 2 he "fixed" and 2 he cannot and needs 2 additional parts totaling between $600 700, and this is on top of the $280 charge to tell me what the actual problem was. When he presented me the bill, 2 of the 4 issues were listed, and creatively added up to equal $280.00 initial charge. He then adds in comments that 2 additional parts are required.
In my past experience, when I've had appliances needing service I have had the technician spend the time to look at the machine to figure out what the exact problem was, and only after the technician actually took the time to see what the issue is they would advise the exact problem that needed to be fixed and at that point the customer decides whether to proceed with the job or not. An $80 diagnostic fee is to determine the exact issue, and then have the consumer decides whether they want to proceed with a clear understanding of the issue - when a mechanic says there's a diagnostic fee they determine the exact problem and have the customer decide whether to proceed. Should I have been told after inspecting the machine properly that it what this extensive part and that the cost would've been $800 I would never have signed the document at all. I would've paid the $80, and told the technician to leave. I got scammed And because my kids were downstairs and I could barely hear and I was desperate, I made a decision and got scammed!
Furthermore when booking the service call over the phone I directly asked if parts are required what am I obligated to pay when the technician is here - she clearly stated nothing if we want to proceed with the work the $80 diagnostic fee is waived, and regarding parts there would be no charges incurred until after the parts arrive. The technician Mohammed Khan that came said I that I would have to pay for labor cost all up front and 50% of parts.
I did not pay the technician for the appointment. I will be calling Management tomorrow Oct 29, and based on their response go from there. When questioning what exactly he did for the $80 diagnostic charge, he couldn't even give a reasonable answer that is when I understood that I was being scammed. He started becoming rude, and clearly angry, and that is when my husband stepped in, and he then settled down. It was extremely uncomfortable and I had 2 kids who I just put for their nap and I didn't want to scare him. I told him to leave and I would discuss with management. I have never ever done a service or even purchased anything without checking a review first. I am so upset that in this case i didn't. I was desperate. When he left I felt so upset that I googled reviews on this company, and have never seen that over 36 reviews online had the exact same experience as I had. And that doesn't include the up to 80 reviews on the better business bureau all stating the same service issues I encountered.
This company is a complete scam, and I have no idea how they are even legally around. With every review stating the identical problem, and statements, how are they open?? Please shut these con-artist down. Situations like this is why as a women I am so afraid to deal with Trades. I have never in my entire life had this type of direct scam occur when a customer is vulnerable and in need of help.