When companies get big and do not respect the rights of its patrons. I would refuse to utilized the company. I purchase a acrylic tray that arrived broken. I was told I need to send pictures to get return approved. My time is to be valued as well as this company. I do not have time to take pictures of items delivered broke and email them to you. Any rational adult can judge if an item is broken or not. OVERSTOCK IS NOT THE ONLY COMPANY AN INDIVIDUAL CAN FIND AFFORDABLE ITEMS. I RECOMMEND THOSE DISSATISIFIED WITH OVERSTOCK TO SEEK ANOTHER ALTERNATIVE TO SHOPPING. OVERSTOCK NEED TO RESPECT THE RIGHTS OF THEIR CUSTOMERS.