Felcia M.

Lazada had this promo of spend $600 and get $60 voucher with them on 11.11. So I have obtained the $60 voucher with my spending and decided to apply it on a GoPro 7 Purchase. That is when all the nightmare started.

I have done my due deligent to make sure the seller has a rating of 90% or above before I place any online order with them. Unfortunately for this case, the seller was uncontactable for 15days with my purchase status pending processing. During this 15 days, the estimated deivery date was actually been rescheduled once. After which the seller contacted me that they had to cancel my order as they do not have enough stocks.

So I thought all is good right? Since I made my purchase with the good and reliable Lazada, I will be able to get my refund to make another Gopro 7 purchase right?

I am so wrong. I had to contact them everyday to get a reply on the refund statues. After which they told me that Lazada will only refund the amount less the $60 voucher which I had applied. Which mean that the $60 voucher I have earned by spending $600 with Lazada is gone just because the seller is unable to fulfil my purchase. So I send in an appeal.

Keep it in mind that the $60 was a LAZADA 11.11 PROMO. After 2 weeks of constence checking with Lazada, the customer service staff finally got a reply from their managment saying that they are unable to reinstate my $60 voucher as the "code" was issued by the seller. And that I can take advantage of their oncoming promo by visiting the "link. - https://www.lazada.sg/promo-details/?spm=a2o42.helpcenter.footer_top.15.*******f1lpsMg"
Please check the facts right before replying.
Firstly, it was a LAZADA 11.11 PROMO Voucher.
I've made multiple purchase with different seller in order to achieve $600 spending on LAZADA.
Which means I had earn the "Spend $600 to get $60 voucher" from LAZADA's PROMO and not from any other seller.
Secondly, with this type of customer service do you think I would dare to take the risk of losing my vouchers after spending a fortune with Lazada?
Thirdly, I find it pretty dumb to not be able to leave any review or ratings on the seller whom was not able to process my purchase. This type of seller will greatly affect our customer's shopping expirience with LAZADA.

I do not think it is right to let your loyal customer bear the $60 loss just because your seller was unable to meet on the demand. Specially after 15 days of delay in the processing status and 2 weeks of contence chasing refunds with Lazada customer service. This purchase is a TOTAL NIGHTMARE.

With this, I guess I would think twice about purchasing through LAZADA again. Specially during the PROMO period.