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Federico E.

Contributor Level

Total Points
80

1 Review by Federico

  • Lazada

4/20/18

This is my second review. How could a service get even more disappointing after giving it a second chance, well my fault. Their chat service is really useless, they say the same thing over and over which they never do anyway. Chatted with them about my order that never arrived and agents don't have any idea what happened to my order considering it was the fourth time I asked them to check my order. The only solution I got was "escalate to the right department", yes, that's all I got after chatting with them many times and after I waited for my order for more than a month. My first order ************** took almost a month of follow up until I got so tired of waiting I just had to cancel it. Gave them another chance, maybe the next would be better. So I ordered **************. Well, it's the same. It took over a month of follow up and every time agents don't seem to have any idea what happened to my order. I still had the patience to wait. Then I asked them if my refund for my first order has already been processed, well the agent seemed to sympathize and said that it's the same like my second order, it hasn't moved anywhere, nothing happened. But wait there's more, I received an e-mail from them stating that my refund for my second order has been processed. What? I was expecting a refund for my first order. I haven't even cancelled my second order. And so I had to check my order status online and they did cancel it with the reason "item lost". Okay, that's the last straw, I used to enjoy Lazada's service but it's time to look for a better online shopping experience. I hope your company would be efficient enough to refund my first order which I placed March this year. My gosh, anong petsa na?

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Lazada P. – Lazada Rep

Hi Federico E., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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