faz1

Fa Z.

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Total Points
80

1 Review by Fa

276 Views
10/4/21
Verified purchase

I am personally already a passionate Cole Haan "carrier" for many years. The quality has been flawless in recent years. My parents are likewise enthusiastic, who are already able to name many different shoe models of the brand Cole Haan their own.

Unfortunately, my very good experience so far was painfully clouded by my last purchase. I bought the model "Grandsport II" about 3 months ago. Since then I have worn the shoe about 10 to 15 times. The surprising lack of quality first appeared on the right shoe. In the area of the upper side of the middle foot, the material of the upper side of the shoe has been detached for some time now without any external influence. The filigree honeycomb structure does not seem to be sufficiently attached to the substrate, so that the material loosens with continuous movement. A clear material defect. The area is located exactly where the toes or the front foot bends during normal running. This normal movement promotes the dissolution of the material without any doubt. As a result, this shortcoming is becoming more and more widespread. With a delay of a few days to a week, I saw the same fate on my left shoe. Here, too, the material dissolves in exactly the same place, without any external influences. This reinforced my fear over the past few days that this is a quality or material defect or defect.

After I tried several times to contact the customer service (*******@colehaan.de) and to draw attention to the defect, I have not received any feedback to this day.
Very pity with a shoe in the high-priced segment. With this I will unfortunately turn my back on the brand after many years.

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