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I think the asos UK is the best online shop so far.
Actually they make mistake and it takes weeks to sort out. But they really try their best to solve the problem.
Once I received the same faulty goods for three times hahaha but I finally got my money back. To be honest I don't like any hassle but they apologised and I received my refund in the next month. Fair enough.
I purchased a Lanvin mini shoulder bag from Farfetch, actually it's from a boutique in Italy called Cumini.
The item didn't come with an oringinal dust bag. Therefore I sent email to Farfetch. Unfortunately the boutique refused to send me the dust bag and they insisted they sent me one already.
Super upset. They didn't send me a dust bag but why they refused to send me the oringinal dust bag? It's super weird that they stated that they item is authentic but failed to send me an original dust bag? Why?
This s unacceptable! :(
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Empty.
Accurate, quick, quality service and support. Very easy process to order and have good shipped....
We're so sorry to hear this Faye. This is not the level of service that we want to provide our customers with and we will be more than happy to look into this for you. We will follow up with via private message to discuss additional details.
If you require immediate assistance, please do not hesitate to give us a call at 1 (213) 550-3798. We look forward to assisting you in this matter.
Thank you again, for bringing this to our attention.
Sincerely,
Farfetch