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Faye A.

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183

1 Review by Faye

  • Spitspotloves.co.uk

1/23/19

*STEER CLEAR*
As a customer of Sapphire Cameron with her beautiful crochet goods, I would like to give a review...

Early October I saw a very similar post to what you are seeing now... I was in awe of the beautiful crocheted items that she was showcasing and immediately payed via online banking and placed an order for a bespoke unicorn for my brand new niece's christening on the 18th November and a dinosaur jacket with matching teething rattle and dummy clip for Christmas, totalling £75.

I paid immediately with the promise that my order would reach me "well in time" early November, for the christening. After several messages, I finally received part of the order - the unicorn- on the Saturday, the day before the christening! Although cutting it a bit fine, as she knew the date well in advance, it arrived. It was perfect

However, it is now 10th January, and I am STILL awaiting the remainder of my order (that I paid in full for mid October and promised mid November) my niece's Christmas present - bespoke Dino jacket, teething rattle and dummy clip - that was promised mid November. After chasing again, on the 29th November, I received a message saying she she was posting on "Monday". That would then bring us to the 3rd December... on Thursday 6th I was told that is wasn't posted as she was ill and was posting "tomorrow" (7th). Sapphire was made aware several times that I needed the order before the 13th December in order to post it out for my niece to receive it for Christmas.

On Monday 17th December (!) after begrudgingly asking for a refund because the goods were not received on time, as promised, I was then told that it wasn't sent out because she was "waiting for yarn to be delivered" (even though the prior excuse was because she was ill). She then told me a few days later that she had still sent it and even sent me a tracking number - that didn't work - no suprises there.

It is now 10th January and IT HAS NEVER BEEN RECEIVED, i. E. NEVER SENT, probably never even made.

I am SO disappointed that something I was SO looking forward to receiving and giving to my first niece would be here by mid November as promised and now it is mid January and wasn't able to send it to her for Christmas. I paid in full, up front and was promised what wasn't delivered.

Due to the lack of said gift, I then had to take time off work to go shopping to buy her a present and get it to the post office in time to get it to her. Sapphire even had the cheek to wish me a "Merry Christmas" when I told her!

I would NOT recommend buying from this person and I certainly will never do again. As a crafter myself, I would NEVER let my customers down in the way this girl has.

You should be ashamed of yourself Sapphire and if you can't, or don't want to fulfil people's orders, you should tell them at the onset.

Tip for consumers:
Do not use if you want to receive what you pay upfront for.

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Faye A.'s review of Spitspotloves.co.uk earned 3 Very Helpful votes

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