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Fay B.

Contributor Level

Total Points
80

1 Review by Fay

  • Your Mechanic

9/2/20

I am filing a complaint against Mr. Transmission on 7315-Hwy 105 Beaumont Tx ******* and the phone number is *******900. Took my car their on August 11,2020 for air conditioner repair, but when we picked up the car on August 13,2020 they cracked my windshield and would not repair it, offer to pay for repairs, and refused to tell me what happened to my window. They fix the air conditioner but they didn't tell us about the crack. My husband found it. The original manager was on vacation and the fill said oh a rock most of hit it. Theirs nothing when can do until manager comes back from vacation. My car was parked by their employees in the Dollar General parking lot, so they should not have had it over there and should be responsible for it. They look like they drop a wrench on my window, They should not messing with my window because I went there for an air conditioner repair. The next week they manager, Levin, said they could not do anything and that anything could have happened. The home office person, Alicia, did not do anything and I said they could have viewed the cameras, but she said they did not have one. They were all very rude and this is poor customer service because both them never called us back or refuse to fix my window, Now, I have to pay for a new window because it cracking and is in the drivers view front. I would like them to pay or reimburse me the money for a new window. The window was not cracked when I arrive at the auto shop. The also, refuse, or didn't offer a claim form for the damages. Please, help me get full compensation to pay for damages.

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