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What can I say about these crooks.
I bought 6 tickets on friday 14/12/2019 for the aston villa vs liverpool game. Tickets hadn't had been confirmed but these crooks put a authorisation payment through for the tune 0f over £400. On the following day the seller confirmed and I was told delivery will be made. I waited over the weekend and was logging into the website continuously to see whether there was any update, but only to see a note of delivery pending. As I didnt hear nothing back I went on there website and used the instant messaging option to inform them that I have not received the tickets or any information regarding the tickets.
And today the date of the match I get a message at midday while at work from the seller saying he received the tickets late meaning just now so couldnt deliver the tickets to me. So by the time I got to my phone and read his message it was after 14.30pm and I was in the middle of my shift. I finish work at 17.00pm and by the time I reach home its 18.00pm so I knew straight away it was impossible for me to attend the game. So I asked him why he didnt communicate earlier with me. All he had to say he was sorry and will tell fan pass to issue me a refund as he recognised that there was no way of me attending the game which kicked off at 19.45 with a 100 odd miles, 2.5 hours journey from london to Birmingham.
I relayed all the information to fan pass to be greeted with a response of no refund will be issued even though the fault lies with fan pass for not replying to my enquiry yesterday and the seller for not communicating with myself earlier.
So fan pass I would urge you to make contact with myself on the email address you have to resolve this issue as soon as possible
Fawad Q.'s review of FanPass earned a Very Helpful vote
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Hello Fawad
Thank you for your email
Yes indeed, you have purchased your tickets on the 14th of December for an event less than 3 days later, which doest not allow enough time to your seller to use the post.
Collection process of the tickets is display on your confirmation email and also when making your order. Also, the delivery is FREE of charge.
We are unfortunately not responsible if you are refusing to collect your tickets from your seller on event day.
If tickets are purchased only 1 working day before the event (which is the case here), your seller is only capable to arrange a collection/hand delivery, as per the post won't allow you to receive them on time.
Thank you for your understanding
Best,
Fanpass Support