Farzana M.

I don't ever leave bad reviews but I just have to because this has been a very frustrating experience for me. When I first discovered this company, I didn't think to check the reviews and I saw a beautiful outfit that I wanted, I ended up ordering the outfit (in July) for my wedding (in October), I had to reach out to the company regarding adding another item on to my order and they notified me that my order would be shipped out between certain dates. It's now been 10 days past that time, I have emailed them 1 week ago, and again couple days ago, I also messaged their dm's on Instagram and messaged them on WhatsApp. I have gotten no response, I have nothing to wear to my wedding as I chose to trust this company with my outfit. And I'm now down about $400. All I am asking for is a simple response on an estimated time of arrival for my outfit. I read and understand that it may take up to 7 working weeks but I still have not gotten an update. Time is running out and if I don't get my outfit in time, i will be down $400 plus how much ever it is going to cost me to find a replacement.
I see all these negative reviews about their customer service and I was hoping it wasn't true but it seems to me as if they have proven those negative comments true. I do understand some people have great experiences but it seems to be a trend with this company and no responses. It is very unprofessional and I paid a lot of money to have to lose.
At this point it's like I've ran into a wall because there is no number to give them a call, you just have to sit tight and hope that someone responds to my emails and messages.