Farzad S.

We are sorry to inform you about this cancellation but the supplier/seller we confirmed your order with was not able to provide your tickets as originally ordered. Therefore, your transaction has been cancelled and we are refunding you in full.

We will refund your order via the same payment method you originally used to purchase the tickets. Once you have received confirmation from us that the refund has been issued, the money will be with your bank. Depending on their policies, it may take up to 21 working days for the amount to appear in your account, but usually this is only 2 or 3 days.

Football Ticket Net is a secondary market company brokering tickets between ticket sellers and prospective buyers. We make sure to establish relationships with ticket sellers that are reliable but there are exceptional situations such as this where the supply falls through.

In the rare cases where a supplier/seller cannot provide the tickets they promised, we step in and make every effort to find replacements in a similar category and price. However, despite our best efforts, we were not able to find replacements for this match due to a very high demand that is out of all proportion we have ever seen all these years we have been in the market.

We apologize once again for this situation and for any inconvenience caused by this. Your refund is already on the way and, as an extra compensation, we are also adding you 20% of the paid amount as a future credit, so you will receive total return of 120% of what you paid (100% as refund and 20% as future credit).

With Kind Regards,

Customer Service Department