Was a customer for years and spent $1000s with them. They off-shored cust support a cpl of yrs ago and it's now awful. It's no longer worth buying from them for whatever savings you may get. Can't get a live person that sufficiently understands American English and syntax to grasp what you're saying. Have put up with it but just got a "too bad so sad" response to a problem that they acknowledged was on their end so it's time to move on. Buyer beware.