Farid p.

We had made a booking this morning (Saturday) thru Expedia by paying $ 452.32, for a full ocean view front room in the sea crest, as they have differences in prices, on arrival we told we have been booked for non ocean view room so we asked if we could pay and upgrade and were told they didnt have any more ocean view rooms available and to contact Expedia, so I had my wife speak to Expedia and I went ahead and paid a $100 as deposit for the non ocean view room cause after a long 6 hrs drive and the kids drained out all we wanted was to get in. So we were issued the key to a room on the 3rd floor no view. We had one more family coming and their booking also had a problem, same website same hotel, we needed one more room for 1 night for them for which we were told the price would be 278.10, which I paid, we were then told that we could get a room on the 11th floor ocean view if we paid 178.50 extra, which I also agreed and paid. So By now I had paid 452.32+100+278.20+178.50, A total of 1008. 92 and after spending 2 hrs being tired and ready to move in, the manager, he didnt have no name bandage but I was told his name is David, told us that he accidentally sold the room to someone else, after charging me over 1000$ how can he accidentally sell the room to someone else, we were so very frastrated now, we still kept calm and were trying to speak to Expedia and I told my wife let it go, lets just take the non view room and get some rest, I went back to the reception and told mr David to just keep us in the non view room, he had already started cancelling all our bookings with no consent of ours, he told us he didnt have any place for us in this property and that he is cancelling all my bookings, and we had to leave, is this a service industry, how can you ask a customer to leave with no fault of his and $1000 off his card, I called 911, and they gave us an number for non emergency Cases, my wife said we are too tired for all this lets just find another hotel, so we went to another hotel and since Sea crest had blocked over a 1000 $ my card is now declining, so I called them to release my $1000 and was told it will be back on my card by monday, so I called my bank to dispute the transaction and was told since its a pending transaction the hotel has to call us to cancel, it was 11 pm now speaking to sea crest, my bank, Expedia and the new hotel, no one could help, I requested sea Crest to keep the transaction just pay me the cash so I could get a hotel room, which they said the cant do, I mean a 2 day 6 hr drive from home $1200 was a reasonable budget,
Which left us with the only option of dring back home.

What a vacation, what an experience, I mean I didnt use any abusive language, I didnt point no gun on nobody, my family suffered for no reason,

Regards
Farid p