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I received my order after a month and a half with no way of tracking and when I had asked them, they told me to wait patiently and check my neighbors and my postal service... (like... wow!) And when I did get it. They ran out of a color I really wanted and gave me a color I didn't want. Worst part is they gave me 4 of the same color that I didn't want because I had initially ordered 4 of the ones I did want. When I emailed them a couple of times they just told me to return it back and reorder it... so there goes another 3 months of waiting and waiting... now im stuck and their customer service reps don't care or even understand English maybe... just a terrible experience and really really rude company. There are better companies out there... buy from these scammers at your own risk...
Farah A.'s review of TTDeye earned 7 Very Helpful votes
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Hi Farah!
Thanks for taking your precious time writing to us and we sincerely apologize for any inconvenience caused. We do really hope that the explanation below will clarify this issue.
Himalaya series contacts are so hot that many customers bought them every day. While the order is processed on a first come first serve basis. Thus, when we proceed to process your order, the Himalaya Grey lenses are out of stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.
We try to get them from the factory and wait for them for several days. But the contacts still don't come. Due to this inconvenience, we proceed to email you to inform you about this matter and in hope that you can change to a different product regardless of the prices. But we receive no reply even though we hold this order for a few days more. Therefore, we send other contacts as a substitution as said in email in order that you could receive the parcel earlier. It is also the reason that you wait longer than the estimated time.
We value your business and we would like to retain you as a customer, so we have emailed you for further assistance and looking forward to your reply.
Best wishes!