Due to issues with website user interface, my order was placed twice, and the interface provided no options other than to try contacting customer service for cancellation. Fortunately, I ordered through Groupon that worked with Fanxchange, and Groupon acknowledged the cancellation. Good for Groupon! But this is the response that I got from Fanxchange (while I was awaiting response from Groupon), word for word. Needless to say, I was not happy.
Thank you for your email.
As stated in the FanXchange Terms & Conditions, all sales are final and therefore we are unable to cancel your orders. It does look like both of the orders with Groupon have gone through, so if you are not able use all of your tickets you may resell the extras.
If you have any other questions or concerns, please feel free to contact us at *******269.