Faith H.

I was a lover of Lululemon brand for years, i have spent thousands on this brand! Until 2019 Christmas when i got a large gift card to use in the store. I went a head and looked on line simply because after few years you kind of know what you like and didn't see any harm of shopping on line. I purchased 4 items 3 of them were on sale! And we both know when Lululemon put things on sale, it doesn't mean you get them cheap! But just a little cheaper than the average price of $100. When i tried the stuff i was surprised with the fit on few of them! Buyers be aware these models are very skinny and many are are very petite and no boobs! I took the stuff to the store hoping to exchange them for something that fit like any normal good store would! Right? WRONG! I found out that sales item are none returnable! Worse yet, they don't mark the items on sale as final sale when you are looking at the description! The final sale don't show up on the item until after you put it in the cart! Meaning you will never see it there because you have already looked at the item description so why would anyone check them again after you put them in the cart? I was told that was my problem! Long story short... i begged the manager to do something about it or i would lose the entire gift card on stuff it doesn't fit at all? After staying for an hour trying to get some help, the manager agreed to exchange 1 item with something in the store and consider it another final sale. I exchanged 1 item and left with a horrible BAD TASTE about Lululemon! After that much $$$ you spend there, they don't really give a rip if you give them your business! You DO NOT MATTER! Their policy buy your stuff and get the hell out of our face, and don't expect to get any care from us after! TERRIBLE SERVICE... I lost most of my gift card and this would be the last time I would purchase anything from them again! There is MORE FISH IN THE SEA to buy from! I would rather investing my hard work and $100s of dollars on a company that treat me well and work with me and respect me as their client!

Love this place, it has most of my favorite scents for lots less!