Faisal K.

Daraz, by virtue of its business model, is nothing more than a 3rd party marketplace trader. This, by definition, doesn't allow it to audit or quality control what's being sold in the marketplace. I've purchased many items using this portal and items have not been as described on the listing. Other items have arrived either missing or damaged; Daraz customer support have not been able to resolve the issue.

As a company itself, the whole PR and marketing team needs a restructure. This is a company that sends out mass-market-spam emails, which cannot be unsubscribed from the email using a link, which is industry standard. Instead, the user is asked to visit the website, log in and unsubscribe. This function does not work!

So, in essence, you have to delete mass emails from them, which are subject headed with cheap taglines and emojis. I mean, really, is this the business model and customer engagement approach?