So basically I had ordered for a paper on 18th of january and provided as deadline until 25th. I provided instructions and attached a sheet of guidelines. One 21st I had attached some more guidlines for helping the writer as i did have my doubts on the quality. Instead of checking it he had sent the paper in 2 hours. When I said your template is not right and thats not how you do a financial analysis, requested revision. They first came up with additional charges which is double of the original amount, when i said no additional pages are not required, you just need few more things to amend in here, they requested for 14days of extension of deadline (note: somehow they finished the first draft in 4 days and now they need 14days), when i opposed for the sec option saying that they should have utilized the time until 25th to amend it and i too have time constrain, they asked me to pay for their inconvenience. I was so done cause the supporting team just kept arguing for 2 days instead of just spending 2 days to amend the order. Anyway finally i request for refund instead of approving the order (as the draft itself was useless). Now the dispute team said you cant expect our writer to do anything since you provided extra guideline after he finished! Note again, the deadline was on 25th, and he provided his draft on 21st.
At this moment i can see that they intentionally make a weak first draft, so you dont approve it, and you are obliged to pay extra for additional pages, or extend the deadline. If you dont agree for that no refunds, doesnt matter you satisfied or not!
Dear Fahima,
I'm glad we've managed to resolve this case to your satisfaction and hope that your future experiences will be much better (>‿♥)
Best regards,
Cody J.
Customer Experience Manager