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I have read very good and promising reviews of MyUS.com. I wanted to order a couple of things that were much cheaper with a wider range of options on Amazon.com than in my city, Dubai. The good reviews are what encouraged me to use MyUS.com. However, I completely regret using their services. My total shipping costs were more than 60 dollars. However, my items in total weighed less than a pound. I think that has happened because each shipment was shipped separately. I don't understand why they did that? One of the items' shipping costs ALONE were more than 31 dollars! Finally, we come to the worst part. After encountering this issue, I sent a message to their so-called 24/7 customer support that replies in less than 24 hours. However, It's been more than 48 hours with NO reply yet. I tried using their so-called live chat a couple of times as well. Also, NO ANSWER. I ended up paying almost double what I could have bought here and claimed on the same day. Extremely bad experience.
Fahd N.'s review of MyUS earned a Very Helpful vote
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Hi Fahd. We are truly sorry for any inconvenience or misunderstanding with our service. It appears that you signed up with the Single Package Membership which is a one package in, one package out account. We do make every effort to be very transparent with the account features and our rates which you may view online before signing up here https://www.myus.com/pricing/calculate-shipping/. The rates that we offer are also much lower than any published rates for the carriers we use. We have asked Customer service to escalate your case and contact you with an update soon. Please respond to their message if you need any further help