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It was a big mistake when i convert my website to flynax. Very poor service and you pay for every single thing. And dont let me start with the customer service which they are very slow and you have to pay for this service!
Believe me it is a nightmare.
Part Two:
After I reviewed here they came after me and start bothering me because I wrote a review here. And keep asking me to delete the review. And my ISO app which I order almost a month ago, they wanted me to share my Apple account which I told them I can not share it, because it is personal account. I offered to them to use Teamviewer so they can login to my computer and do what ever they want by TeamViewer. They refuse and they insist to share account which is personal. Then they told me delete the review and we will give you the source code.
I asked to refund the IOS they told me you are not eligible.
Part 3:
"Flynax: It is very unthankful of you to write that we charge for every little thing because Rudi added the "to be negotiated" option to your custom module at no cost."
It is a shame when you said something not true. I attached the bill of my payment for this change.
Flynax: I'd like to remind you that Flynax is a Company that provides services to other customers too. We're not freelancers sitting here and waiting for someone to send us a ticket.
We pay for this support and they only work for 20 days ( only business days) and they Charge $54 monthly. And as you can see they very rude with us and they will try to get money from you, by skipping your tickets for few days.
Please guys if you know anybody who can convert my website to WORDPRESS I will appreciate it and im welling to pay for it just to get rid of this nightmare.
GUYS IT IS NIGHTMARE YOU WILL ONLY HAVE HARD TIME WITH THIS COMPANY.
Fahad B.'s review of Flynax earned 11 Very Helpful votes
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Empty.
Dear Fahad,
I want to comment on all your statements:
Fahad: "Very poor service"
Flynax: We've replied to all of your tickets and all the issues reported by you have been resolved. It is not our fault that you ordered the customization from our Team on the production site, which resulted in its temporary shutdown. When we finished the customization your site was up and running again.
Fahad: "You pay for every single thing"
Flynax: It is very unthankful of you to write that we charge for every little thing because Rudi added the "to be negotiated" option to your custom module at no cost. Although we could have charged you for this little thing we didn't do it. Regarding the making the customization to the mobile Apps, the mobile Apps are standalone scripts like our web-based script with their own architecture and functionality. Customizations to mobile apps cost 40USD per hour of coding - https://www.flynax.com/faqs.html#per-hour-rate. You could see that we didn't discuss the interface of the mobile Apps with you when making the customization, which meant that we were going to customize only your website; in addition, not all our customers want to reproduce web-based customizations in their mobile Apps, nor you asked us about it. We believe making 3 customizations for as low as 60 USD is a nightmare even for an ill-paid hardcoding developer.
Fahad: "they are very slow"
Flynax: I'd like to remind you that Flynax is a Company that provides services to other customers too. We're not freelancers sitting here and waiting for someone to send us a ticket. Our response time is not bad. Normally, we respond 1-3 times a day to the ticket depending on the complexity of a request.
Fahad: Believe me it is a nightmare
Flynax: We might say the same about getting the Apple account details and code from you. We have a number of US and European customers, who shared their logins and code and got their mobile Apps published at the Apple Store. But you wanted to beat the system and make it your own way. Can you imagine that you came to the store to buy a TV set on your own terms? In addition, we assured you that you would be able to change the access logins once we're done but you refused to follow the procedure anyway.
Fahad: After I reviewed here they came after me and start bothering me
Flynax: It is not true. When you submitted a review we tried to find the cause and we couldn't believe that the cause was incomplete customization on your site. We did our best to resolve all the issues and help you with mobile Apps. I thought that everything was fine that's why I asked you to remove the review because it expressed more emotions than real information about our support and script performance. In my message, I told that I would have to respond to your review if you don't remove it. You never removed it and I had to respond to it. I also want to tell others that you tried to blackmail us in chat sending us a screenshot of your review. We're not afraid because our products speak for themselves.
Fahad: Then they told me to delete the review and we will give you the source code.
Flynax: We can share the source code, at our own discretion, after compiling the App. Due to your refusal to share the details we refused to share the source code.
Fahad: I asked to refund the IOS they told me you are not eligible.
Flynax: We could refund you if the App we sent you was not functional or exhibited bugs that we couldn't fix. When placing an order, you agreed to our Mobile App EULA - https://www.flynax.com/eula-mobile-application.html, please read the "2-factor Authentication for iOS" passage carefully: "You shall come to our live chat, request a code while in chat and send it to us within 20 seconds, so we could enter the code in order to verify that you trust our device and we can manage it." You’ve breached the EULA, which negates your eligibility for the refund.
PART 2
We believe you've finally understood that your behavior was counterproductive. We're glad you provided all the necessary details and, hopefully, your App will be published soon, and you will be able to get your App customized because you got the source code. I also want to tell you that we don't deserve the words you sent us before and I think if you pray to the merciful God, you will apologize for the curses in public too.