Fae D.

I live in a multiunit building and they keep refusing to pickup our recycling for arbitrary reasons which leads to overflow and unsanitary environment! I've heard the recycling pickup guys throwing stuff around and making a mess (also swearing loudly while doing so) previously when they refused recycling pickup. And then when i go down there sure enough it's trashed with stuff scattered all around when it was much tidier before. Maybe they were upset because someone put something in the recycling they "shouldn't have," but the fact is in response they start throwing stuff around and then i guess blaming it on the residents. In other words they not only refuse pickup but they make a bigger mess than was there on top of it!

Now they are saying they won't pick up the recycling because there are some solid colored bags in there and now they claim they only pick up recycling with clear bags. I've never heard anything about needing to put recycling in clear bags and I doubt anyone else has either. I will do so going forward, but i'm just saying, this is new info to me and shouldn't be a reason for them to suddenly refuse recycling pickup since i don't think any of us were ever informed of this and they surely picked up recycling many times with opaque bags in there until now. Our building is very diverse and multilingual and there's no way everyone can keep up with all the arbitrary changing requirements (or excuses) especially when they can't inform us in all the languages necessary (well, they don't inform us directly at all, they just tell our management company with some random excuse). It is not appropriate behavior for a company serving a diverse community to constantly change their 'rules' or make excuses like this!

They also now say they won't pick up things like milk cartons for recycling and other common recyclables which I've never heard of either. If you can't change companies, why don't you just get rid of the whole recycling program, since they refuse to recycle so many recyclable items?

Also they don't do free bulky pickup where I am (unincorporated CCC, Saranap - mailing address is Walnut Creek) and it looks like online they don't do free bulky pickup anywhere in the county for buildings with more than 19 units. How are we supposed to combat illegal dumping in such a dense county which already has many 19+ unit buildings and needs more?

So if you can't change companies since you helped create this monopoly, can you at least fine them or something for all this trouble they are causing? What about cutting the recycling program, since they do not offer full recycling capabilities anyway? Of course I would prefer if they did just actually pickup and recycle all recyclables, but since they refuse to do so and there's no other companies thanks to state-sponsored monopoly (just like with pg&e), what else is there to do? Either that or take county ownership of it which would be great, especially if you actually started pickup up recycling, but that would take some time and in the meantime our recycling is piling up! And on a 3 day weekend so it'll take even longer for them to finally pick it up!

Do not bother purchasing from them. They use UPS, which means you will never get your package!

I have lived all over the country over the past ten years, and never ONCE has a UPS deliverer EVER actually attempted to deliver a package by actually knocking or ringing the doorbell! At least not on the first attempt. I know this because due to my job I'm often home during the time when they claim they've delivered it. I also often have very loud doorbells, so even if I was in another room, or even the shower, I'd be able to hear it. And my doorbell has never been broken in these situations - I've always tested them immediately after (and this is in apartment buildings where you couldn't just knock, because it is just the door to the lobby or front gate). Sometimes if they've actually bothered to leave a delivery attempt notice (which now they rarely do), I can get them to actually deliver by first contacting support and then leaving a detailed (and yes, patronizing, but that's what it takes) note instructing them how you 1.) ring the doorbell 2.) wait for an answer and 3.) give me the package. Now I guess after the first "attempt," they just leave it at an "access point," because they say they "assume if no one his home at the first attempt, they won't be home at the second." Well, it seems the whole time they already assume no one is home during business hours, and just leave attempt notices without actually attempting!

As a writing instructor, I HATE this app! Not only does it not catch many errors (even ones that MS Word grammar check does), it deletes necessary parts of speech and replaces them with bizarrely incorrect punctuation marks. For example, it'll take out words necessary for a complete sentence and replace them with the punctuation marks,"... WHY? Students, please do not use this app. Proofread your own work, and talk to a real person, like a tutor or writing center employee instead.