Fabio s.

This Guy called Don, approached me and said I could get what I needed after I explained to him my business needs. Basically they failed to deliver on what we discussed. I had to collect the items myself when they failed to deliver on the date agreed. When I collected it myself It came with a missing part that Don the sales man had told me I was getting ( everything recorded on text messages), I then tried on a number of occasions to resolve the problem and no one could be bothered about me. I then raised a dispute with my bank and that's when they got back to me asking me to make the full payment and specifying the deadline. I disagreed, but agreeded I would be happy to pay the price agreeded if I got the missing part, then receive an email demanding an extra payment of £150 on the top of the £1200 I had agreed to pay for the whole set. This guy does not respond to my emails, text messages and phone calls and customer services only got back to me when I finally disputed the payment with my bank after submitting the evidence I had. I said I was happy to pay but for what I had agreed to but they then got back to me referring to the contract I signed... and that was unlawful my dispute and that they are going to send me to debt collectors even when I said I did not want the item because it was not as described by the salesman, they don't read out the terms and conditions at point of sale and if you don't do yourself that's when they will try to force you stick to it, cutting the story short, I'm disputing this until the end. Today the 14/08/18 I spent a lot of time e-mailing accounts, just to be told we were wasting our time. Terrible, just terrible, you won't want to deal with them, trust me, a massive headache. Not sure why they still got good reviews... because based on my experience with them in being polite from day one, they have been very unhelpful. I'm seeking legal advice because I'm not giving in to their demands and threats. Fábio