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My first purchase with Shippn was great. Customer service answered all my questions in a timely manner, received my products in 4-5 days, the refunded me for the change in weight and dimensions of my package. Everything was great until my sencond purchase...
I accidently purchased the service and paid with a card I had previosuly used. I asked for a refund as I was not going to use their service and they issued it right away. In my first purchase, I used a second card which was used to pay for the difference in dimensions, later refunded. This card was not used in the second purchase yet Shippn charged this card the verification charge.
Please note that the card I actually used was not charged the verification charge, but the other one did. My card/account was blocked due to fraud because my bank could tell that my card information was taken from a website/database and not an actual purchase.
I have contacted customer service and they keep saying they don't keep information, but based on this, they obviosuly do. I URGE YOU TO BE CAREFUL AS THEY KEEP YOUR INFO WITHOUT YOUR CONSENT!
This is the actual response from a customer service agent
"If the user uses more than one credit card, the system will try to verify both credit cards to make sure that the cards are only being used by their owners. This is in effort to protect our shoppers."
This translates to them keeping your info to verify ALL THE CARDS YOU HAVE USED!
Fabiola J.'s review of Shippn earned 10 Very Helpful votes
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Dear Fabiola,
Thank you for your feedback as we always aim to improve our service.
We try to create a secure environment for both our shoppers and hosts. Ensuring the trust is always at the core of our community, we verify certain information about both our shoppers and hosts.
Payment verification is a standard procedure for all the credit cards that are used or entered on our system for the first time. We try to verify shopper's credit cards by placing a small charge less than $1 USD. After that they need to check their statement and enter the exact amount they see for the Shippn charge.
Our shoppers can delete their credit card information from their profile settings and also can request to delete their entire account from our database.
If you have any questions, do not hesitate to contact us. Kindly, you can contact us through the link below:
https://www.shippn.com/contact-us
Have a nice day,
Shippn Team.