Fabiana C.

I placed my first order 3 weeks ago and didnt get it back. Called costumer service and some guy named ADAM answer the phone. First of all he sounded like the most bored person on earth - and he told me I need to go around my house and check any secure facilities where they could have left it. I told him outside my house is a street, its not in my mail box so probably was sent back.(Unless its common for YR to leave orders in random neighbour's house or in the middle of the side walk) He said I need to hang up and go double check. I said i checked before I called them (obviously) and he tells me that its the procedure and I need to call them back and repeat the process. I told him: are you aware that because of you I wont order again from YR. He sighs and says I know but thats the procedure. Again sounding like he coudnt care less if he had done a bad job.