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I am contacting the Better Business Bureau, on this company. I feel if your company sends me a letter stating that if I send a product back my seller will pay shipping cost. Your company should uphold that that agreement, The seller is still selling merchandise on this site and when I speak with Representative from the company I am getting the run around for three months. This is a Horrible way to treat your costumers.
Fabain B.'s review of DHgate earned 7 Very Helpful votes
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Order a jacket 1/28/202024 and now it's April 7,2024 haven't heard anything. The company not on...
Hi Fabain B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service