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I called the customer service number 30 minutes before the movie and waited on hold only to be rudely disconnected after 90 minutes "because the rep couldn't hear me". I used the live chat feature and finally got to a rep after waiting over 3 hours and being disconnected by the system multiple times; only to be told no refund would be issued because the movie has started already (and ended, technically). This is unacceptable.
Fandango takes your money whether you get what you pay for or not; and despite following their policies- it seems they intentionally make it difficult to get to a live person in order to put in your refund request until well after the movie starts and then they force you to sign up for their VIP program in order to even consider the request. These tactics are manipulative and should be illegal, how is fandango still in business?
I will never use them again and would not encourage anyone else to.
Tip for consumers:
Dont use fandango. For any reason. Ever.
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