I bought jeans from F21 online site. I washed the jeans just once, and the jeans gone hard like rocks! I wasn't even able to wear it at all because it's the jeans scratches my legs when I put them on and it's not wearable. And yes, it shrinks after I washed it. I didn't use hot water, just room temperature water cuz I was concerned it would shrinks. And, unfortunately, it shrinks even with room temperature water. I will never buy jeans from F21 anymore.
Hi Ezra
We're really sorry to hear that you haven't received your item back. Please could you give us the item ref. Number and we'll follow up with our Customer Service team to try and solve the problem for you as soon as possible.
Best wishes,
Rachael for Vestiaire Collective