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I've been using IronFX for about one month, account type is "Zero Spread".
In one word, I think this FX broker is between middle and bad.
The experiences about customer service, deposit, withdraw are not so efficient. For example, you need to wait for several hours when using credit card deposit. But all these are still acceptable if not in urgent.
The worst experince is the most important part, TRADING!
I'm trading on MT4. I found that my order price is quite different from the price shown on MT4, usually you'll get 1-2 pips loss!
It should not be the slippage, because most of the time, the markt didn't move rapidly while making the order.
This "strange price" problem will always happen.
According to my trading history, about 90% of the time, you'll encounter this problem.
By using "zero spread" account, you've already been charged about $20-30 per lot, unfortunately, you'll be "charged" another $10-20 because of the strange price.
So, it's hard for you to use their platform to make profits, especially for scalping trading.
I've asked them to compensate my loss, but the result is, they think it's the slippage.
Um... 1-2pips slippage... please leave this broker!
I don't want to put the trading history here, it's too much.
But if you want to see the evidence, please send me your email address.
* IronFX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ex S.'s review of IronFX earned 3 Very Helpful votes
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Hello Ex s,
Thank you for sharing your experience with us. We're sorry to hear that you had a negative experience with our trading platform and customer service. We take all feedback seriously and will work to address the issues you've raised.
Regarding the price discrepancy you mentioned, we assure you that we do not manipulate prices or engage in any fraudulent activity. However, there may be instances where market conditions cause prices to fluctuate, resulting in differences between the price you see on your trading platform and the actual market price.
We'd be happy to review your trading history and investigate the issue further. Please send us your account details and any evidence you have to support your claim to our customer service team at support@IronFX.com. We'll do our best to resolve the issue and ensure that you receive the best possible service from us in the future.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
IronFX
Solid Trading.