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Do not use their services. I paid for tickets which I still haven't got for game on 23rd. They not reacted when I reported that all the time. Now I want my Monday back. They cheating people. As I said I want money back and compensation for ruined my Christmas and my client Christmas.
And as I said I'm going to newspaper with that as I can see you cheating a lot of people
22/12/2018
Of course there is an issue. I've got photots from track site and I did send it for you. My parcel was in Bristol. Noting was wrong with the address. I did ask that I can change delivery address everyone said no sodelivery was to Manchester from day one. I want to know when you will refund me money? I want my money tomorrow. If not I'm going on police. You didn't wait for Monday so I will not wait for my Monday as well. I want compensation as well. What is you claim policy? -23/12/18 by the way game is today and UPS is not working on Sunday-well done
They sent me tickets 1 day after game! Now they are not replying on my emails. No phone to contact with tham. Just a SCAM. Dont use them
Ewelina P.'s review of FanPass earned 2 Very Helpful votes
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Hello Ewelina,
Thank you for your feedback:)
Your UPS tracking number is the following: 1ZA8Y0186896734376
We are replying to your emails within 3 hours since 2 days. It seems that you have also incorrectly fulfilled your delivery address at the time of the purchase and we are sorry to hear it!
Please note that UPS is a third part courrier service and we are not in control of the transit process. If there was any issue with the delivery - you will be fully refunded.
Best,
Fanpass Support