EVREN G.

I stayed in Rathbone Hotel for holiday on july 2014. It was 4 stars hotel in London. My 1000 pounds, my two leather bags, my local currency all were lost in this hotel in my room.
I had only 20 pounds in my pocket. Thanks God i had put my credit card in my travel handbag. So my credit card was not lost. All the others i was saving in my hotel room.
I had to cancel my holiday, had to buy another ticket to fly back to my country one week before. So i had to pay again for ticket. All my holiday in UK was a trouble.

I had no idea how would i return to my country back with 20 pounds, if i didnt have credit card with me. It is a big disaster.

When i told this to the workers of the hotel; they didnt do anything. They only said they were sorry. This hotel caused a big trouble for me which im still in the effect of but they didnt interest with my problem.

It is unsafe hotel. There is no security for the customers belongings in this hotel. If You still want to stay in this hotel, dont think your belongings will be safe in the room. Dont leave them on a chair, on a desk... etc. Better to carry Your belongings with You not to leave them in the room.
If the room is unsafe which You had trusted and rented, it doesnt mean anything how many stars of the hotel has or how luxury is the hotel is.
The biggest and worst event happened in my holiday and my holiday turned to a disaster.
It is unbeliavable isnt it? Im still in shock. I lost lots of Money which i worked for 8 months to save for going to holiday.
If You want to stay in this hotel;
DONT LEAVE IMPORTANT BELONGINGS IN THE HOTEL ROOM! IT WAS MY FAULT. LONDON STREETS ARE SAFER THAN HOTEL ROOM.!

Booked a hotel via booking.com. It was 4 stars hotel in London. My 1000 pounds, my two leather bags, my local currency all were lost in this hotel.
I had only 20 pounds in my pocket. Thanks God i had put my credit card in my travel handbag. So my credit card was not lost. All the others i was saving in my hotel room.
I had to cancel my holiday, had to buy another ticket to fly back to my country one week before. So i had to pay again for ticket. All my holiday in London was a trouble.
I had no idea how would i return to my country back, if i didnt have credit card with me. It is a big disaster.
When i told this to the workers of the hotel; they didnt do anything. They only said they were sorry. This hotel caused a big trouble but they didnt interes. I told the story to booking.com. But the person from customer service team closed the phone. I rewrote emails many times, but they wrote and showed me they were not willing to do anything for me.
I wrote my comment about the hotel, but Booking.com didnt publish it. They behaved as the lawyer of the hotel. They didnt want the other customers know the fact about the hotel. Because booking.com only accept the positive comments about the hotels.
The people choose the hotels according to this comment. So nobody will know even if this hotel is 4 stars hotel; there is no safety in this hotel. It is Rathbone hotel -London
Think twice about the hotel comments if You still want to book via booking.com which i cannot trust anymore.