Dec. 9 I placed an order with them hoping to receive it by the holidays. In a week, when I realized the status of the parcel still hadn't changed and it was still in Canada, I reached out to them asking that they check it ASAP. Apparently they did nothing but replied that such things happen occasionally, so no worries. Still, when I tracked the parcel again and discovered it was still in the middle of nowhere, I asked my money back on my account with no further delays. What did they do you think? Only then they decided to start working on my request and the status of my parcel magically changed in a day - it flew off to Europe. They didn't even say sorry or something - just keep ignoring me as if I've not been texting them every single day in my vain attempts to get compensated for such a delay caused by a simple lack of actions from their side. It's absolutely nonsense and I've never experienced such rude customer care from any of European online retainers! Stay away from them.