Evgeniy P.

THIS IS THE EMAIL BELOW I RECEIVED FROM THEM TODAY MARCH 1,2017. STAY AWAY FROM THIS COMPANY. SCAM BUSINESS TO STEAL YOUR MONEY. THEY NEVER PROVIDED THIS POLICY WHEN I PURCHASED THIS SERVICE TO ICLOUD UNLOCK MY PHONE. IF YOU HAVE RECEIPT, PROOF OF PURCHASE CONTACT APPLE AND APPLE WILL UNLOCK YOUR IPHONE OR IPAD FOR FREE. DON'T CONTACT THIS SCAM BUSINESS. THEY REFUSED TO REFUND MY MONEY. READ REPLY BELOW.

Dear Eugene Pantyukhin,

We attempted to remove your iCloud locked device from the previous owner's account but were unable to do so as the iCloud Account associated with the iDevice (*******XXXXXXXXXXX) is unfortunately marked by Apple as Lost/Stolen. This does NOT necessarily mean that the iPhone has been reported lost to the carrier - this is something totally different. It means the device/iCloud account has been reported using FindMyiPhone.

As stated on the website before purchase it is not possible to remove the Activation Lock on iDevices which are in Apple's iCloud lost/stolen database using our Clean service. There will be a premium service coming soon which can unlock this device, we don't have an exact timescale just yet, so you will be informed as soon as it is available via email.

In the meantime, you may bypass the iCloud lock using these instructions - https://www.youtube.com/watch?v=1UBJ13cRcgs

As a goodwill gesture you have been given a voucher for the full value of your purchase, under the email address *******@yahoo.com which you can use on a different device or against a network unlock for a different unit (please note they cannot be used against another iCloud unlock, see below for reasons), or you can save the voucher to use when the Premium Service is shortly launched. This voucher will not expire.

As we have already prepared your unlock and incurred a submission charge by our supplier, we cannot issue a card refund for handsets which are rejected for being on the blacklist (as per our terms and conditions - https://iphoneimei.net/refund-policy)

** How to obtain a card refund **
If you have proof the device is not lost/stolen e.g. the original invoice from Apple or your carrier, either electronic or physical, or a Swappa report, or similar - and do not wish to to wait for our Premium Service to unlock this IMEI and have no other IMEI to unlock, please reply to this email with the proof so we can obtain a refund from our supplier and issue a card refund as opposed to the voucher.
There are numerous services such as http://cleancheck.me (FREE) which can be used to identify Lost/Stolen handsets.

** Important: this voucher is not compatible with another iCloud purchase **
Please note that we incur a cost from our supplier EVERY SINGLE time we submit an iCloud unlock, and they refuse refunds for blacklisted units. Some clients previously took advantage of this and were using their vouchers to submit 10+ iClouds consecutively, costing us hundreds of dollars on a $50 purchase. For this reason, we now only allow ONE failed iCloud purchase per customer. Please use your voucher against a network unlock, not an iCloud unlock. If you have no other device to sim unlock at the current time, please save your vouchers for premium service for this IMEI.

Kind regards,

Stephanie
Operations Manager